Refund policy
Return & Refund Policy
Thank you for shopping with us! We’re dedicated to providing quality products and customer satisfaction. Please review our return and refund policy below for further details.
1. Eligibility for Returns
- Returns are accepted within 30 days of purchase. To qualify, items must be unused, in their original packaging, and in the same condition as received.
- Due to the personal nature of our product, opened or used items are not eligible for return or refund.
2. Refund Process
- Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed and credited back to your original payment method within 5-10 business days.
3. Non-Returnable Items
- Opened or used products.
- Products returned due to an incorrect or insufficient address provided by the customer.
- Items purchased on sale or through promotional offers.
- Gift cards or downloadable products, if applicable.
4. Exchanges
- We only replace items if they arrive defective or damaged. To initiate an exchange, please contact our support team.
5. Return Shipping Costs
- Customers are responsible for return shipping costs. We cover shipping costs only for defective or incorrect items.
6. Contact Us
- For questions or to initiate a return, please contact our support team at info@alonjea.com.